Q. Does the shop have set pricing?
Beware: Is a shop does not have set pricing many times they are “shooting from the hip” and your repair bill will be much higher than the original quoted price.
Q. Are they comparable with other local shop’s prices or are they too low?Beware: Many shops shoot you a low price to get you in the door and then upcharge you before you leave.
Q. Do they provide you with a price prior to looking at your vehicle?
Beware: You are not a mechanic so why should your mechanic diagnose your vehicle over the phone. Make sure your shop looks at your car before providing a final price.
Q. Is there a warranty?
Beware: Every good shop has a warranty. PACC Automotive offers a one year/12,000 mile warranty. If there is no warranty you probably paid too much!
Q. Do they have reviews independent of third party marketing company?
Beware: Third party marketing companies send out customer surveys after your car has been serviced. If you are unhappy, and you complain your review does not appear through the third party marketing resource posting. We like a happy customer which is why; we strive to make everyone happy. Rather than using smoke and mirrors we simply encourage you to go online and let the world know about your experience with PACC Automotive.
Once you find a shop that you like, stay with that shop; maintaining a long term relationship with your automotive repair shop will save you thousands over the life of your car. Automotive repair shops generally make recommendations regarding preventative maintenance so you can avoid major costly repairs like engine replacement. Good shops also provide an avenue of communication and transparency so that you can see your service records online and track your recommendations, and plan for your repairs.
